Frequently Asked Questions about the Food Handler Card Certification
Hereunder you can find a list of the most frequently asked questions about our Food Handler Card certification. If you have any other questions, please do not hesitate to contact us.
We are not a website that appears and disappears, making the certificate you paid for worthless.
Yes, you can take our course and exam for free (as many times as you want). Once you have passed the exam, if you want us to send you your 100% legal and accredited certificate, you can have it for 18€ only (VAT included).
We will send it to you instantly by email and, if you wish, also by regular post within a few days.
It’s all right. We do not charge for sending you a duplicate. Simply call or email us and we’ll email it back to you for free.
In addition, you can always access your Certificate for printing or downloading. Just use the email we sent you when you paid for the Certificate.
If you pay by bank transfer or deposit into an account, the Certificate will be sent to your email address as soon as we receive confirmation from the bank (about 24 hours)*.
* If you send us proof of payment by email or WhatsApp, we will send you the Certificate immediately.
Our bank account is ES09 2038 2946 1060 0015 9002. Our bank entity is Bankia.
Our servers use SSL (green padlock) technology to reinforce payment security. Moreover, Paypal is the most secure and widespread form of online payment today.
More information about Paypal:
In addition, it is very likely that your previous card does not include the compulsory training on Allergens (Food Information Law – EU 1169/2011) which came into effect in December 2014.
There are other websites that offer the course, why should I do it with you?
✓ Because we are a legally constituted training academy.
✓ Because we are backed by the satisfaction of thousands of customers and institutions.
✓ Because our system is the fastest and easiest on the Internet.
✓ Because you get your card certification instantly. No waiting times.
✓ Because our payment method is 100% secure.
✓ Because our course has been produced by highly qualified professionals.
✓ Because we are registered with the Data Protection Agency.
✓ Because we do not sell your personal data to third parties.
✓ Because we have a prompt and responsive customer support from Monday to Sunday.